Hospitals and businesses that are involved in healthcare need to handle information effectively and securely. Misplacing records can create billing issues and cause problems for patients. Also, healthcare providers must comply with State and Federal regulations for keeping patient information confidential. Challenges are faced in healthcare and are required to demonstrate meaningful use of electronic health records (EHR). Hospitals must fulfill the contradictory mandates to increase the sharing of patients’ protected health information (PHI) while also keeping it secure. The challenge for hospital compliance officers and IT directors is that there are too many information touch points throughout the patient life-cycle that introduce the risk of Health Insurance Portability and Accountability Act (HIPAA) violations in generating, using and sharing PHI. Many of these involve hospitals’ growing use of networked multi-function devices (MFDs) that copy, print, scan, fax and email. Industry media is loaded with stories of hospitals faxing prescriptions, insurance information and clinical reports to wrong numbers, attaching files to the wrong patient record, emailing documents to a wrong address or transmitting PHI without authorization.
How IBSH Helps
IBSH’s workflow solutions help healthcare providers process, store and protect information better. Document workflow and security solutions minimize the manual work and decisions that invite human error, mitigates the risk of non-compliance, and helps hospitals avoid the fines, reputation damage and other costs of HIPAA violations and privacy breaches. We provide helpful solutions that will secure exchange of Protected Health Information (PHI) which will result in enabling secure print release from within leading EHR systems, Reduce risk of exposing information in documents left unattended at the printer, Preventing mis-delivery of faxes/emails sent from the MFD will minimize the manual work and decisions that invite human error. Only authorized staff can access specific devices, network applications and resources securely through password-or smart-card based authentication. Network authentication is integrated with the document workflow seamlessly to ensure optimal auditing and security, and documents containing PHI are captured and routed to various destinations such as email, folders, fax, EHR systems, etc. Solutions can encrypt communications between smart MFDs and mobile terminals, the server and destinations (such as the EHR). This ensures documents are visible only to those users with proper authorization, and guarantees secure data-routing to the final destination. They can send documents to the right people automatically and retrieve them faster. Also, our multi-function printers enable hospitals to print and distribute documents in a more cost-effective manner.